What is the difference between ITSM and ESM?

1

Basically what the topic says. I’m not sure what the difference between ITSM and ESM is and how they relate to each other.

2

Hi there!
It can certainly be difficult to distinguish between ITSM and ESM.
Explaining the difference could mean quite a lengthy message though, so I would recommend reading the following blog article where it’s all explained in detail:
Modern ITSM as inspiration for organization-wide Enterprise Service Management (ESM)