I’ve heard this term being mentioned, but how does it work and which tools are used in SPM?
Well, as many things in ITSM (IT Service Management), there are many things involved in Service Portfolio Management. A bit too many to write a quick reply about it here. I’d recommend you to read our blog article: Service Portfolio Management – A Bridge Between ITSM and Corporate Strategy. This explains how it contributes to business goals, what the scop of the service portfolio is, how it forms abridge to corporate strategy, which Atlassian tools you can use for it and much more.