What are the advantages and disadvantages of outsourcing First-Level IT Support?

Good morning,

Our company is growing in size and we are looking to outsource First-Level IT support, but we’ve heard mixed opinions when it comes to doing so… What are some advantages and disadvantages to outsourcing First-Level Support?

Hi there,

There are many advantages when it comes to outsourcing First-Level IT support, but we also understand the hesitation that may exist. Outsourcing can sometimes have a negative connotation because there are companies that move their process abroad to other locations since it can be cheaper.

But, in the case of First-Level Support, it is always a good idea to outsource if your company has limited resources or capacities. If your IT department is overloaded with requests, it can lead to a backlog and in the worst case, important things may be lead undone. Furthermore, colleagues may not be able to work properly which negatively affects motivation and overall productivity.

At Seibert Media, we provide tailored First-Level Support for your Atlassian systems as an official Platinum Solution Partner. Feel free to reach out to us and schedule an introduction call.