How do I submit an issue?

Collaboration Confluence
,
1

How do I submit an issue?

2

Before you submit an issue with the Space Privacy app, please try to solve your issue with the following steps:

  1. Reload the page.

  2. Deactivate and activate the app (this is not ‘magic’ - heath checks are run when the app is activated).

  3. Only if you see the message: “Indexing User…”: Rebuild the Confluence search index (Confluence Administration > Content Indexing).

If none of the steps above fixes your problem, please submit an issue (https://seibert.biz/apphelp) with your application logs to help our analysis and find the cause of the problem:

  1. Set the log level for the key net.seibertmedia.extranet to DEBUG. Use the logging administration (Confluence Administration > Logging and Profiling) to add net.seibertmedia-extranet as the new logging key.

  2. Repeat the steps that caused the error - this will generate useful logs.

  3. Copy the application logs if you have access, or generate a Support ZIP (Confluence Administration > Support Tools - Atlassian Documentation)

  4. Submit an issue and attach your application logs: https://seibert.biz/apphelp